Customer Complaint Handling Policy

1. How to Submit a Complaint

Customers can submit a complaint regarding our services, orders, payments, refunds, cancellations or any other transaction by contacting us:

• Email: info@matrixmindsenterprises.com
• Phone: +1 (719) 402-8591

When submitting a complaint, please provide your name, your order or transaction reference (where applicable), details of the complaint and any relevant supporting information.

2. Complaint Review

All complaints are reviewed by our customer support team. We may contact you if additional information is required to investigate or resolve the matter.

• We aim to acknowledge complaints within 2 business days.
• We aim to provide a response or proposed resolution within 7 business days, depending on the nature and complexity of the complaint.

If additional time is required, you will be informed of the reason and the expected timeframe for resolution.

3. Refund & Payment Complaints

Complaints relating to refunds, returns or cancellations are handled in accordance with our Refund Policy and Cancellation Policy.

Approved refunds are processed within 5–10 business days, after which the time taken for the funds to appear in your account may depend on the relevant bank, card issuer or payment service provider.

4. Contact Information